Terms of Service

Last updated: 2 July 2026

1. The agreement

These terms are a contract between Onboarda and the business that creates an account (“you”, the “Customer”). Onboarda is a business-to-business service for recruiting teams; it is not offered to consumers. By creating an account or using the service you agree to these terms.

2. The service

Onboarda provides recruiting automation: capturing candidate applications, AI-assisted screening phone calls, candidate messaging over SMS and email, pipeline management, scheduling, and reporting. Features may evolve; we will not materially reduce the core functionality you pay for during a paid term without notice.

3. Accounts

You are responsible for the accuracy of your account information, for maintaining the confidentiality of credentials, and for all activity under your account. Seats and workspaces may only be used by your personnel. Tell us promptly at mihai.radu101@gmail.com if you suspect unauthorised access.

4. Your responsibilities and acceptable use

• Use the service only for legitimate recruiting of candidates who have applied to you or otherwise expect to hear from you. No cold marketing, spam, or harassment.
• Comply with all laws that apply to your use, including UK GDPR and the Data Protection Act 2018, PECR and telecoms rules for calls and messages, and employment and anti-discrimination law.
• You are the data controller for candidate data. You are responsible for providing candidates any required privacy notices, including that screening calls are conducted by an AI agent and are recorded.
• Do not attempt to breach, probe, or overload the service, access another customer’s data, or resell the service without our written agreement.

5. Candidate data

We process candidate data on your behalf and instructions as a processor, as described in our Privacy Policy. We will not use your candidate data for any purpose other than providing the service, and we will assist you, as far as reasonably possible, with data subject requests.

6. AI outputs

AI-generated call summaries, transcripts, and screening scores are decision-support tools. They can contain errors and must not be the sole basis for a hiring decision. You retain full responsibility for hiring decisions and for reviewing AI outputs before acting on them.

7. Fees and trials

Paid plans are billed as described at purchase. Trial periods, where offered, convert to paid plans only with your explicit action. Fees are exclusive of VAT. We may change pricing with at least 30 days’ notice, effective from your next billing period. Usage-based costs (for example call minutes) are described in your plan.

8. Intellectual property

We own the service and everything in it except your data. You own your data, including your candidate data, and grant us only the licence needed to operate the service for you. Any feedback you give us may be used to improve the service.

9. Availability

We aim for high availability but the service is provided “as is” without a formal SLA during early access. We may perform maintenance with reasonable notice where practical. We are not responsible for failures of third-party networks such as telephone carriers or email providers.

10. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, neither party is liable for indirect or consequential loss, and each party’s total liability under these terms is limited to the fees you paid us in the 12 months before the claim arose.

11. Suspension and termination

You may cancel at any time, effective at the end of the current billing period. We may suspend or terminate accounts that breach these terms, create legal risk, or are past due, with notice where reasonably possible. On termination we will make your data available for export for 30 days, then delete it.

12. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

13. Changes to these terms

We may update these terms; material changes will be notified by email or in the app at least 14 days before they take effect. Continued use after that date is acceptance of the updated terms.